Returns Policy

Returns & Refunds

HOMI wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

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Returns

When you received any defects or any wrong items, please contact us at: support@homicreations.com

[Defect of Definition] A wide range of scratches, dirt, etc.

If for any reason your are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. All returned items must be in new condition with original packaging and accessories.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wrong Product, Color, or Size

If we shipped you the wrong product, please contact us immediately. It is important that you contact us before returning your product, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. Before you contact us, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the product you ordered and the product you received. Contact our Customer Service Department at: support@homicreations.com

Exchanging a Product

Unfortunately, we do not accept exchanges at this time. If you wish to exchange a product, you must return the product by following the Return Instructions on the packing slip and re-order a new product at homicreations.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet,  

please contact us: support@homicreations.com